Work made simple
People made stronger

Chris Naylor, Head of Training CET

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I spent over three years working closely with Simona and I can easily say that I have never worked with anyone so committed, determined, energetic and enthusiastic in all activities involved in. Not just that but her ability to problem solve, analyse, write and deliver to a very high standard in everything is simply amazing.

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My initial time with Simona was spent introducing me to the business, the training material and structure which was not an easy thing to do while also delivering training to a group of call handlers. Every activity delivered is engaging, entertaining and encourages the learners to participate and get involved in the learning. As with any training session you can come across difficult situations or challenging individuals, these were always handled with care, confidence and professionalism. Even when that was not reciprocated.

Together we needed to adapt the training plan and material we were using, while still delivering it, which was very demanding but the creative approach was energised and Simona really showed her skills and drive to achieve the very best in everything she touched.

Throughout my time working with Simona, she was also involved in activities outside of our department which not only supported the business but gave her an insight into process and challenges faced. This allowed her to collect, analyse and report back with suggestions on how to make improvements that were shared with the higher management team.

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We implemented a "Training to Competency" framework and Simona ensured that all material, activities and training plans followed this structure, this also meant we introduced a competency matrix that aligned with the objectives set.